FAQs & Policies

We have a very firm 24 hour cancellation and rescheduling policy. Since each appointment time is held especially for you, any cancellations or reschedules with less than 24 hours notice will result in 50% service charge to your credit card (or the equivalent deduction from gift certificates).

No Show/No Call will result in 100% service charge to your credit card (or the equivalent deduction from gift certificates).

We fully understand that sometimes being late is outside of your control. Unfortunately, arriving too late may mean that we are no longer able to perform your scheduled service, which will result in forfeiting your given appointment time. We will consider any late showings as a No Show and you will be subject to a 50% service fee.

You may schedule for another appointment by going online, calling, or stopping by the Lounge.

For this reason, we recommend that you plan ahead for your relaxing visit by arriving at least 5 minutes early. In return, we will always do our very best to accommodate all clients on time.

No returns on instore or online purchases, exchanges may be available in store only.

We require a credit card or debit card in order to book appointments. This is to ensure you have reserved your appointment time and this ensures that our service providers will be able to make your checkout process quick and easy.

We hold this card information on file in the event of No Show/Cancellation policy violations.