FAQs & Policies

We have a very firm 24 hour cancellation and rescheduling policy. Since each appointment time is held especially for you, any cancellations or reschedules with less than 24 hours notice will result in 50% service charge to your credit card (or the equivalent deduction from gift certificates).

No Show/No Call will result in 100% service charge to your credit card (or the equivalent deduction from gift certificates). We regret that we cannot make exceptions to our 24-hour cancellation policy because we are a small appointment-based business and we schedule especially for you.

We fully understand that sometimes being late is outside of your control. Unfortunately, arriving too late may mean that we are no longer able to perform your scheduled service, which will result in forfeiting your given appointment time. For this reason we recommend that you plan ahead for your relaxing visit by arriving at least 5 minutes early. In return, we will always do our very best to accommodate all clients on time.

Unopened and unused products purchased from our online store can be returned for a refund with receipt, and within 30 days of purchase.